On-Premise ITSM for Organizations with Compliance Requirements
Tickets, assets, workflows and audit security in one platform — entirely within your infrastructure.
Executive Overview · September 2026
The Situation
Many organizations manage IT support, hardware and approvals in separate systems:
- Fragmented or outdated ticketing systems
- Asset and license lists in Excel
- Manual approvals via email
- No traceability of changes
- Growing compliance requirements (GDPR, NIS2)
The Solution: One Platform, Four Areas
🎫 IT Service Management
Tickets, incidents, problems, changes
📦 Asset & License Management
Inventory, hardware lifecycle, licenses, depreciation, cost centers
⚙️ Workflow & Automation
Approvals, escalations, SLA monitoring; processes are started by hand or through the interface and then run on by themselves
🔐 Security & Compliance
MFA, audit trail, role model, GDPR support
Why Organizations Choose Eviworx
Full data sovereignty. Your data stays in your infrastructure — no SaaS dependency, no third-party cloud.
Traceable changes. A cryptographically chained audit trail makes changes traceable; it is automatically checked for integrity every night and supports audit and compliance requirements.
Processes instead of email chaos. Visual workflows automate approvals, escalations and standard processes.
Fast deployment. Container-native architecture — deployment in your own environment in a short time.
Compliance
DSGVO
On-premise, role model, audit trail, encryption of sensitive data, data protection officer role.
NIS2
Security processes, security contact, vulnerability and update process, incident handling.
Supply Chain
SBOM of the container images (CycloneDX/SPDX) on request, hardened images.
Details in the Security & Compliance document.
Who It Is For
Mid-market and IT departments with roughly 5–100 agents; regulated industries (healthcare, manufacturing, energy, public sector) and organizations with on-premise requirements that need full control over data and infrastructure.
Model & Getting Started
- Pilot: 30-day trial (trial mode with up to three agents), evaluate together.
- Then an individual licensing model fitting your size and operating model (on-premise/hosted).
- One price, all modules included — billed by active agents.
Interested in a demo or pilot?
Get in touch