On-Premise ITSM for Organizations with Compliance Requirements

Tickets, assets, workflows and audit security in one platform — entirely within your infrastructure.

Executive Overview · September 2026

The Situation

Many organizations manage IT support, hardware and approvals in separate systems:

Fragmented or outdated ticketing systems
Asset and license lists in Excel
Manual approvals via email
No traceability of changes
Growing compliance requirements (GDPR, NIS2)

The Solution: One Platform, Four Areas

🎫 IT Service Management

Tickets, incidents, problems, changes

📦 Asset & License Management

Inventory, hardware lifecycle, licenses, TCO tracking

⚙️ Workflow & Automation

Approvals, escalations, SLA monitoring, automated processes

🔐 Security & Compliance

MFA, audit trail, role model, GDPR support

Why Organizations Choose Eviworx

Full data sovereignty. Your data stays in your infrastructure — no SaaS dependency, no third-party cloud.

Traceable changes. A cryptographically chained audit trail makes changes traceable; it is automatically checked for integrity every night and supports audit and compliance requirements.

Processes instead of email chaos. Visual workflows automate approvals, escalations and standard processes.

Fast deployment. Container-native architecture — deployment in your own environment in a short time.

Compliance

DSGVO

On-premise, role model, audit trail, encryption of sensitive data, data protection officer role.

NIS2

Security processes, security contact, vulnerability and update process, incident handling.

Supply Chain

SBOM (CycloneDX/SPDX) on request, hardened container images.

Details in the Security & Compliance document.

Who It Is For

Mid-market and IT departments with roughly 5–100 agents; regulated industries (healthcare, manufacturing, energy, public sector) and organizations with on-premise requirements that need full control over data and infrastructure.

Model & Getting Started

Pilot: 30-day trial, evaluate together.
Then an individual licensing model fitting your size and operating model (on-premise/hosted).
One price, all modules included — billed by active agents.

Interested in a demo or pilot?

Get in touch

info@eviworx.com