Pricing & Editions
Two paths: grow month by month with the agent subscription — or an annual enterprise site license with the full scope. Billing is per active agent; tickets, assets and end users are unlimited.
Agent Subscription
Billed monthly. Ideal for small IT teams, MSPs and growing departments.
- ✓All modules included
- ✓Unlimited tickets in the system
- ✓Updates & security fixes
- ✓Email support
- ✓Response: next business day
- ✓Everything in Starter, plus:
- ✓Support via the portal
- ✓Response: max. 8 hrs (business days)
- ✓Air-gapped license optional
- ✓Everything in Team, plus:
- ✓Priority support (portal)
- ✓Response: max. 4 hrs (business days)
- ✓Monthly or annual billing
- ✓Optional onboarding support
An "agent" is a staff member who works on tickets. End users / requesters are unlimited and free — billing is by active agents only.
Enterprise Site License
Annual license with the full scope — for mid-market, industry, public sector and clinics with high requirements for data sovereignty and operations.
Request a quoteIndividual pricing based on agent count and operating model.
- ✓High to unlimited agent count
- ✓Air-gapped license for fully isolated networks included
- ✓Priority support with a dedicated contact
- ✓Response times per SLA agreement
- ✓All modules, updates & security fixes included
- ✓Onboarding & deployment support
Every Edition — the Full Feature Set
No feature gating, no surcharges. Editions differ only in support & operations — not in features.
Editions Compared
| Capability | up to 10 | up to 25 | up to 50 | Enterprise |
|---|---|---|---|---|
| Price | €299/month | €699/month | €1,299/month | individual |
| Billing | monthly | monthly | monthly or annual | annual |
| Support channel | Portal | Portal (priority) | Dedicated contact | |
| Response time | next business day | max. 8 hrs | max. 4 hrs | per SLA |
| Air-gapped license | — | optional | optional | included |
| Onboarding support | — | — | optional | included |
| All modules / updates / security fixes | ✓ | ✓ | ✓ | ✓ |
Response times apply on business days during business hours (Mon–Fri, 8:00–17:00).
Services & Support
Separately bookable packages — in addition to the license.
Email and portal support during business hours — including all updates and security fixes.
Shorter response times, prioritized handling and a dedicated contact.
EnquireWe install and set up Eviworx in your environment — ready for production.
EnquireWorkshops, process consulting and migration/customization services as needed.
EnquireTry Eviworx Free for 30 Days
The full platform in your own environment — no credit card. We support the evaluation; then you choose the right model at your own pace.
All prices excl. VAT · subject to change.